How Frontliner is a good fit for a Restaurant Business

How Frontliner is a Good Fit

for Restaurant Business

Restaurant business is one of the most booming businesses right now. A restaurant faces a huge traffic of customers everyday. In this generation a restaurant badly requires a Visitor Management System.

Frontliner  helps a restaurant business in a lot of ways. It helps with the growth of sales and adds some elite features to the restaurant.

Comprehensive Customer Order History

With Frontliner you can sort customer order history. You can figure out which item has been ordered the most. With these you can also improve your low ordered item. This helps you to look at the analytics and make a more data driven decision.
You can also see the order time of items and take cooking preparation early. Frontliner just helps you with the data that is collected from your customer base to help you improve your sales in a more drastic manner.

Scope for focused Marketing

Restaurants are in a battle to be at the top. Trying to do something unique just to stand out from their competition. Now you can do more focused marketing with the use of Frontliner. Customers fill a set of questions via the app. You can use these surveys to do more focused and tailored marketing.
As for example you can send discounts to people on their birthdays. Initiatives like this can increase your sales.

Real time customer feedback and solution

The feedback of a customer is very necessary for any kind of business. The importance increases more for a restaurant business and it’s very necessary to keep a good customer based relationship.
You can have the customer’s review sent to your dashboard directly. You can work on the solution right away. 

In app menu

After the Check in is done the visitor will be automatically provided with the menu on their app. You don’t need a waiter to stand there with the menu. Everything can be done so easily with the use of the system.
This actually provides a very good first impression and also saves time.

Help your Business save more with a Virtual Management System

Help your Business save more with

a Virtual Management System

On an average, the salary of a reception desk officer in Bangladesh is Tk.234k. For the premises that have a really huge traffic of visitors or have multiple entrances would require more than one desk officer. But do you know you could spend less on labour cost by utilising different features provided by a delivery management system?

The service charge for the frontliner for a year is Tk.36,000- 60,000 based on your subscription packages. By spending this little amount of money you can save up on a lot.

Lower the Labour Cost

Before the Visitor management system we needed an extra front desk officer to make sure the check-in process is smooth as with a sudden mass of guests, it would be quite impossible for one person to handle it. So the need for an extra person arises.
But with a visitor management you wouldn’t be needing an extra employee. People can easily self sign in with the tab/ipad provided on the front desk thus saving you money.

Reduced Cost on Office Supplies

There is a certain amount of money spent by offices every year on office supplies. Though in the digital generation why spend money on pen and paper?
By using a digital management system such as Frontliner you can easily eliminate this unnecessary spendings.
This saves up some funds and also helps to keep the environment safe. Less paper used, less tree being cut.

No more wasting time on record searching

Not just money you can also save more time. First of all visitor entry is quick which saves the visitor time but it also saves the time of your company.  Let’s admit it, the task of manually inputting the data is very much time consuming. Later searching for a specific guest takes a lot of time.
But now with a visitor management system you can search the cloud for information any time you want. The information of every guest is stored online by itself; you don’t have to manually save it. This also protects the data.

Don’t miss out on an Important Visitor

There are certain times that you are expecting a visitor but you are still out of the premise. Calling someone to pass this information is quite another hassle.
No worries now with a Visitor Management system you can notify your host about your current status. You can update him the waiting time or you can also transfer your visitor to any of your co-worker.

You can do all these while being in the traffic jam with your smartphone. This would be done within some seconds. With this you can ensure a good impression of your company to the visitor and provide him with a positive experience.

How Retail Benefits with Frontliner in terms of Customer Experience

How Retail Benefits with Frontliner

in terms of Customer Experience

In present time customer service has become the new brand. The race to own customer experience is on!

Businesses are recognizing the importance of bringing an experience that makes them stand out from their competition. Not to mention, retail deals with both products and services. While products are consumed, services are experienced.

A lot of your time, energy and money is spent in bringing that product out and making the catch. Now that you have made those customers, the question arises how do you keep them? Here comes the picture of creating a good customer experience. Customer experience is critical and is the key to create an impact especially for retail businesses.

According to recent Digital Trends reports by E-consultancy: 54% of retailers say customer experience is their most important area of strategic focus (2017 Trends in Retail).

With Frontliner, this acute challenge becomes 100 times easier.

Retail businesses face the biggest struggle to reach out to their customers and to get valid feedback about their products and services. This may seem impossible to reach out to every customer of multiple locations. However, only Frontliner is making the dream come true.

With our tab-based SAAS platform, retail businesses now can easily capture customer feedback in real time. For instance, when a customer is buying fresh produced veggies or fish from a retail shop, with the help of Frontliner, he can easily leave ratings as well as elaborated feedback of the product in real time. Also, if a loyal or repeat customer sees that the quality of your product is fluctuating, this feedback can immediately reach out to you in real time. This is how you can save your business from losing potential customers. Plain and simple, it leads to profits. Increasing customer retention by 5% improves your sales by 25-95%, depending on the industry.

Instead of simply attracting new customers, more and more businesses are trying to retain existing customers, as it costs 5 times less.

Apart from the product review, now let’s talk about customer service feedback. At times even if
your product is top notch yet because of your staff’s attitude or reluctant behavior customers lose
the need to visit your outlet. In that case, instant review on service or on particular staff’s behavior mitigates the possibility of customer dissatisfaction.

Our custom tailored review page can bring wonder to your customer experience service. You can add as many options and a variety of designs as per your business need. 

Today, customers have the power, not the sellers. Customers have a plethora of options to choose from & make purchases anywhere on their own. This is why it’s so important to provide a
remarkable experience and make them want to continue doing business with you — customers
are your best resource for growing your brand awareness in a positive way.

Why your Business should invest on Data Driven Marketing?

Why your Business should invest on Data Driven Marketing?

In this day and age, there’s no excuse for not knowing what your customers want. Data-driven marketing is the strategy of using customer information for optimal and targeted media
buying and creative messaging. It is one of the most transformational changes in digital advertising that has every occurred.

According to The Global Review of Data-Driven Marketing and Advertising, a paper by MediaMath, MediaMath, The Winterberry Group, and the Global DMA, 53% of marketers claim that there is a high demand for customer-centric communications.

The benefits of data-driven marketing and especially data-driven advertising are significant.

Segmentation

Targeting the right consumers. Ad spends and marketing messages are optimized to be shown
only to the appropriate targets for the marketing campaign. Data-driven marketing can help to
segment a target market which helps to ensure that these personalized messages are falling in the
right place.

Personalization

Personalized marketing can help brands connect with the right target markets and deliver more
personal and meaningful messages. Needless to say, this helps provide an improved user experience, while placing relevant products or services in front of the customer.

Messaging audiences with relevant messages. The age of generic, one-size fits all marketing messages is over. There is still room for these big ideas for some brands, but for most companies, marketing messages must get more granular in order to be relevant enough to resonate with consumers.

Product Development

Data-driven marketing can significantly reduce the risk of product failure, while helping businesses better understand what consumers would like to see in future products.

Now, with creative, media and data coming together, marketers want to personalize the message
based on who is seeing it and where they are seeing it. giving way to new trends in more consumer-friendly formats that use message personalization—not intrusion—to gain attention.

As marketers began segmenting their customers using marketing data, they ran into a new problem around the amount of data on tracked users being accumulated. Data has the potential to be your most valuable marketing resource. With the right information in hand, you can create scalable, repeatable marketing processes.

Data-driven marketing enables marketers to identify what works, what doesn’t and how to optimize marketing efforts to include the most effective tactics. For this reason, the process allows for faster decision-making and better insights into what the customer wants from the brand.

Ready to start your journey into data-driven marketing? Why not start with Frontliner?

Take the next step.